Privacy Policy

This Privacy Policy describes how Precision Pipelining and Plumbing LLC ("Company," "we," "us," or "our"), doing business as Dura Flo Plumbing, collects, uses, and protects your information when you visit www.durafloplumbing.com and use our services (the "Site").

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Appointment details
• Payment information (if applicable)

1.2 Automatically Collected Information

We do not automatically collect personal information for analytics, advertising, or tracking purposes.

Basic server-level data (such as IP address or browser type) may be temporarily processed by our hosting provider for security and performance reasons, but this information is not tracked, stored, analyzed, or used by Dura Flo Plumbing for marketing, analytics, or profiling purposes.

2. Cookies & Tracking Technologies

Dura Flo Plumbing does not use cookies, pixels, tracking scripts, analytics tools, or behavioral tracking technologies of any kind.

Specifically:

• No Google Analytics
• No Facebook/Meta Pixel
• No advertising or retargeting cookies
• No heatmaps or session recording tools

If cookies are present, they are strictly essential cookies required by your browser or hosting provider to load the website and cannot be disabled without impacting basic site functionality.

We do not use cookies to identify visitors, track behavior, or collect personal data.

3. How We Use Your Information

We use your information solely to:

• Schedule and manage appointments
• Send confirmations and reminders via email and SMS
• Communicate service-related updates
• Comply with legal and messaging regulations (including A2P 10DLC)

We do not use your data for advertising, remarketing, or behavioral analysis.

4. SMS/Text Messaging (A2P Compliance)

By providing your phone number, you consent to receive transactional text messages, including appointment confirmations and reminders.

• Message frequency varies
• Message & data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

Opt-out requests are honored immediately.

We do not sell, rent, or share phone numbers for marketing purposes.

5. Sharing of Information

We may share information only with:

• Scheduling and messaging service providers
• Payment processors
• Legal authorities if required by law

We do not sell or trade personal data.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no online system is 100% secure, we take data protection seriously and limit access to authorized parties only.

7. Third-Party Services

The Site may link to third-party services (such as payment processors or scheduling tools). Their privacy practices are governed by their own privacy policies, and we are not responsible for their data handling practices.

8. Your Rights

You may:

• Request access to or updates of your personal data
• Opt out of SMS communications at any time
• Request deletion of your information, subject to legal or contractual obligations

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date listed at the top.

10. Contact Information

Legal Entity:
Precision Pipelining and Plumbing LLC

Email:
info@durafloplumbing.com

Business Address:
12337 Old Prairie Road
Charlotte, NC